Frequently Asked Questions & Policies

If you have a question or concern that we haven’t addressed below, please feel free to reach out at (702) 329-6685

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POLICIES

POLICIES

01 | Lesson Format

  • Lessons are held four days a week (Monday-Thursday).

  • Each lesson is 10 minutes long.

    • The instructor may shorten or decline a lesson if they feel the student’s health is being compromised.

  • Programs run in 4-6 week sessions, depending on the student’s age and progress.

  • Upon completing a 6-week private session (Guppy or Otter classes), students will enroll in weekly group classes (30 minutes, 3:1 student-to-teacher ratio).

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02 | Pricing and Registration Policy

  • Private Lessons (Guppy, Otter):

    • Total cost: $750.

    • A $100 non-refundable registration fee is required to secure your spot.

    • Payment plan option: $820 total, with payments structured according to the client’s needs.

  • Group Classes:

    • Fee: $32.50 per lesson, billed monthly at $130 upon registration.

  • Registration Details:

    • The registration fee secures your child’s spot in the program and is non-refundable and non-transferable.

    • Clients are committing to the full 4-6 week program, and tuition is non-refundable once lessons begin.

    • If private lessons are discontinued and re-enrollment is needed, the cost to regain skills will be $130 per week for 4 lessons.

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03 | Cancellation Policies

  • Private Lessons (Guppy, Otter):

    • Tuition is non-refundable once lessons have started, even if lessons are discontinued mid-session.

    • No refunds or make-up lessons will be provided for missed lessons due to vacation, illness, or other factors.

    • Missing an excessive number of lessons may prevent mastery of the Swim-Float-Swim sequence by the end of the session.

  • Group Classes:

    • Pricing reflects that swimmers may miss up to 20% of classes due to illness, vacations, or other events.

    • Make-up lessons are not guaranteed but may be offered if an open slot is available.

    • If skills regress, additional lessons to regain skills will be provided at no extra cost, provided the child has been continuously enrolled in group classes.

    • If group classes are discontinued, a 30-day notice is required via text at 702-329-6685.

    • Clients will still be charged for remaining lessons during the notice period.

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04 | Liability and Expectations

  • These lessons are a drowning prevention measure and an added layer of safety but do not guarantee “drown-proofing.” Constant supervision is required at all times.

  • The provider is not liable for any aquatic accidents occurring during or outside of lessons.

  • Parents with children who have special needs should consult with us before enrollment, as additional time may be required to complete the program.

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